FREQUENTLY ASKED QUESTIONS


Do you ship worldwide?

Yes, we are happy to ship your orders world-wide. 
Global shipping of orders up to 150 EUR is 15 EUR, for orders above 150 EUR it is 40 EUR. Domestic shipping within Korea of orders up to 75 EUR is 4 EUR, above 75 EUR domestic shipping is free of charge. For all shipments within Korea, 10% VAT will be added on checkout. 


What is your return Policy?

RETURNS

We hope that you'll enjoy all products purchased from us. Should you, however, want to return a purchase, you may do so during 7 days after receiving it. Returned products can be exchanged for other products from our offering or can be used as store credit for future purchases from Zimmermann & Kim. We do not issue refunds except where the purchased item is defective and cannot be replaced.

 

To be eligible for a return, your item must be unused and in the same condition that you received it and It must be returned in the original packaging. We therefore recommend being very careful when trying on shoes in order to avoid any creases or scratch marks on the soles or upper leather. Avoid bending the shoes and only try them on standing on soft flooring such as a carpet.

 

Any product bought on sale at a discounted price is exempt from the right to return. No exchanges or store credit can be offered on discounted sale products.

 

Before returning any product, please contact us to receive a Zimmermann & Kim Returns Code. Please include this code along with the original receipt with your returns, as we may otherwise not accept them.

 

RETURN SHIPPING

To return your product, you should mail your product to:
Zimmermann & Kim, Cheongdam-dong 79-5, Gangnam-gu Seoul KR 135-954

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

If you are shipping an item over EUR 75.--, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

If you have any questions about the returns process, don't hesitate to contact us directly at
info@zimmermannkim.com or on the telephone at +82-2-542-5982.